Everything you need to know before choosing a surprise box.

The exact contents are intentionally kept a surprise. Each box may include wellness, self-care, recovery, home-spa, beauty, ritual, or comfort items personally prepared by me.

Not for these boxes. The surprise is the point. You choose whether it is for her or for him, and I prepare the contents from there.

Yes. That is a big part of Sweat Therapy. These boxes are meant to help you celebrate yourself, not only other people.

Yes. It works for birthdays, thank-yous, milestones, resets, new chapters, hard weeks, and moments when someone deserves to feel cared for.

That detail helps guide the feeling of the box while keeping the experience simple and surprising.

No. Surprise boxes are separate from session memberships. If you want access to all Sweat Therapy sessions, you need to subscribe directly through either YouTube Membership or Playbook.

Choose YouTube if you like watching there and want access connected to your YouTube account. Choose Playbook if you prefer a dedicated fitness-app experience. Both subscriptions are separate from the surprise boxes.

The photos show the mood and style of the boxes. Since each box is a surprise, the exact contents may vary.

If the product or checkout allows a note field, you can add one there. If not, contact me before ordering and I will help.

Most orders ship within 1 business day, because we know you do not always have time to wait.

Need something personalized? We always aim to move quickly, but some details deserve extra attention. Custom items may add up to 4 business days to your processing time, and every extra moment goes into making it right.

Shipping time begins when the carrier picks up your order. At checkout, you will be able to choose between:

• Standard Shipping: 1-6 business days
• Priority Shipping: 1-4 business days

Need it sooner? Reach out and we will explore every available option. Expedited shipping rates are set by the carrier and may carry an additional fee.

We always do our best to get your gift out the door quickly, and in many cases we can ship same day when needed.

If you are working with a tight timeline, email asia@asiazuk.com with your order number in the subject line and your need-by date. For the fastest delivery, select Priority Shipping at checkout.

Email us immediately at asia@asiazuk.com with your order number and "Wrong Address" in the subject line. Since orders may ship the same day, every minute counts.

Once the carrier picks up your package, we are unable to redirect it. We can still try to have it returned to us, but return and reshipping fees may apply.

For security reasons, we are unable to change billing information once an order is placed. We never include receipts in shipments, so your gift can still arrive just as it should.

If you need to update billing details, email asia@asiazuk.com and we can cancel the order so you can place it again with the correct information.

We never cancel an order without trying to reach you first. If you received a cancellation notice, it means we were unable to fulfill the order.

In the rare case that we cannot fulfill an order, we will email you first, up to three times. If we do not hear back, we will cancel the order and send a notification. If this happens and you still want your gift, reach out to asia@asiazuk.com and we will help.

Yes, we can ship internationally. Because international shipping may include additional fees, import duties, taxes, or location-specific limits, please email asia@asiazuk.com before placing an international order so we can confirm the details with you.

No code is needed. Orders over $100 automatically qualify for free shipping at checkout.

Free shipping cannot be combined with other promotions or discount codes. When in doubt, choose the offer that saves you more.

You will receive an order confirmation email as soon as your order is placed. From there, we get to work making sure every detail is right before it ships.

Please add asia@asiazuk.com to your contacts or check your spam folder if you do not see our email. We may need to reach out with questions about your order.

Most delays are caused by carrier conditions outside of our control, but we never want you to feel left in the dark. If your order has not arrived within 6 business days of your ship date, email asia@asiazuk.com with your order number and we will look into it right away.

Please check your tracking information first, as it often includes details about why delivery was unsuccessful. We are happy to help contact the carrier and track down your package, though some situations are outside of our control.

If delivery was unsuccessful because of an incorrect address entered at checkout, we are unable to offer a replacement or refund. If the package is returned to us, we can reship it to a new address and a reshipping fee will apply. Email asia@asiazuk.com with your order number and we will take it from there.

First, have the recipient check around the delivery area, including the front porch, backyard, lobby, mailroom, or neighbors. We also recommend contacting the local carrier branch directly, because packages are sometimes marked delivered while being held for pickup.

If the package still cannot be located, please file a claim with the carrier first. Once you do, we will file one on our end as well to help resolve the situation as quickly as possible. We are unable to issue refunds or replacements for lost or stolen packages, but we will help you through the process.

If your package is returned to us, we will reach out to you right away. We can reship your order to the correct address, and a reshipping fee will apply.

Have questions about a returned package? Email asia@asiazuk.com with your order number and we will help.

If you need to cancel, please email us immediately at asia@asiazuk.com. Our team often ships orders the same day they are placed, so timing matters.

If you reach out right after ordering, we will do our best to cancel it before it goes into production. If your order has already been processed and packaged, we may be unable to cancel it, but contact us anyway and we will see what is possible.